Theresian Apartment

   
 
 
 
  
 
4.8
 
4.8
 
Top Rated Service
 
 
 Verified by Trustindex  
 
Top Rated Service
 
 
 4.8 Excellent rating Last 12 months 
 
 New reviews collected regularly Recent review activity detected 
 
 Leading Service Google Maps rating and review data 
 
 Verified by Trustindex Based on real customer reviews Learn more 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Lucie Švecová 
 
12 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great accommodation - very nice apartment, clean, well equipped (I was thrilled with the dishwasher 🙂 ), very pleasant and kind lady manager, quiet location, restaurant "around the corner", 3 minutes to the train, great. 6/5 stars

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Veronika Auxová 
 
18 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
The apartment is really clean and spacious. Beautiful and quiet surroundings. The kitchen has everything you need, a beautiful common room with activities for children. Unfortunately, we were disappointed with the wellness, which we had twice during our weekend stay as part of the package. The hot tub was cold, the water did not heat up even after selecting a higher temperature. Only two of the four jet functions worked. We used the wellness on Friday and Saturday evenings and no one cleaned it in between. Other guests probably did not use it in the meantime, but it would still be appropriate to clean the premises after each use. The guest must turn on the sauna himself, it takes at least an hour to heat up.

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Martin Procházka 
 
25 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Kateřina Šimková 
 
39 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Pleasant self-catering apartments, in a quiet location, you can store bikes, grill or just sit on a bench. We also used the wellness - sauna and hot tub. Very nice lady manager. Quiet and beautiful place to relax and hike. Room with kitchenette well equipped.

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Jitka Židlická 
 
39 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Pleasant and quiet accommodation, I really appreciated the comfortable and spacious bed and pillows, the kitchen equipment is rather modest, it was enough for quick dinners. The apartment is well located, an ideal location for hiking, which is also enhanced by the availability of train connections. I personally disliked the all-night lighting of the building, which I consider unnecessary, and in the case of the ground floor apartment located on the street (no. 1), at night, even with the curtains drawn, there is still more light in the bedroom than from street lighting in some city, which is really disappointing in the middle of the Jeseníky Mountains. On warmer nights, it would not even be possible to sleep with the curtains open and ventilate through the open window.

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Lucie Malá 
 
39 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Great satisfaction! We appreciated the common room with the possibility to buy coffee and cold drinks. The outdoor seating for grilling was also great. The apartment was large and well equipped.

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Manu 
 
45 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Highly recommended for a stay in Ostruzna and for exploring the area. The studio is spacious, welcoming, clean, and roomy. A perfect and quiet location. There's a small shop and a restaurant just a few meters away. Also noteworthy was the excellent communication with the owners, who answered all our questions before our arrival.

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 KAK 
 
47 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Beautiful place, well-equipped accommodation. The icing on the cake is the wellness, common room and great grill.

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Jana Králová 
 
50 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Pavel Henk 
 
53 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Jitunj 69 
 
61 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We come here repeatedly, excellent location, close to the train station and good restaurants, and at the same time next to other cottages. So quiet and peaceful. Rooms comfortable and clean. I recommend.

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Tereza Finková 
 
67 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Petra 
 
69 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Very clean accommodation, in a very good location, accessible by car and train. Excellently equipped apartments, very spacious, great facilities including an outdoor kitchen with a grill.

Owner's reply
Dear Petro, thank you for your beautiful review ⭐We are very pleased that you enjoyed your stay with us and that you appreciated the cleanliness and especially the equipment of the apartments. We try to arrange them so that they are comfortable not only for weekend stays, but also for guests who spend the whole week with us or come for an active holiday. The outdoor kitchen with a grill is the imaginary icing on the cake. Cooking outside in the fresh mountain air is a real relaxation that never gets boring and is fun for both big and small chefs ✅ It is true that the location is one of the main advantages of our accommodation. Hikes and trips can start directly from the apartments and thanks to the proximity of the train stop or the cable car to Ramzová, guests can leave their car parked at the apartments and go to the mountains comfortably without it. Everything is within reach, including a restaurant or a local shop. Vojtěch 🛎

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Jiri Padalik 
 
74 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Marcin Jasiulewicz 
 
80 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 


Owner's reply
Dear Marcin, thank you for your review and for sharing your experience with us ⭐ We are glad that you enjoyed the spacious and clean apartment, our wellness facilities, and the quiet atmosphere of our accommodation.
We would also like to add a small note regarding activities in the surroundings. Ostružná is a peaceful mountain village, so guests looking for busy entertainment centres may find it rather calm. On the other hand, the area offers many options for active days. From hiking trails directly in the Jeseníky mountains to family activities such as trampolines or bowling nearby. Within a short distance, guests can also discover places such as the Fauna Park in Horní Lipová, Kolštejn Chateau in Branná, or Dolní Lipová Spa Resort in Lipová-lázně, which are easily accessible by car or train ✅
We are happy that you appreciated our service and the comfort of the apartments, and we hope to welcome you again for another stay in the Jeseníky Mountains.

Vojtěch 🛎
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Olga Bartoňová 
 
85 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Šárka Vondrušková 
 
89 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
As always, satisfaction.

Owner's reply
Dear Šárka, thank you for your review ⭐ Repeat visits are the best feedback for us and we really appreciate that you chose our apartments for your stay again. We look forward to meeting you again. Vojtěch 🛎

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Iveta Hradilová 
 
95 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Jakub Gross 
 
102 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Petr Talaš 
 
116 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
First time at this accommodation. We received a voucher and tried to use it. Communication with the reception was quite complicated, they did not know the offer of the own establishment. When the agreement was made, the receptionist from the next day did not know about it and again we had to explain and defend the intention to use the voucher at the maximum possible price value (to have 2x wellness included in the accommodation price). On the day of arrival, the "manager" had no idea that we would have wellness at all. The accommodation itself is a combination of a reconstructed older town house with a touch of the First Republic atmosphere, but with equipment from IKEA... Simply perfumed misery. The own wellness, where you pick up the keys from the lockers instead of the code (that's how the whole house works, because there is no one here, no food available) becomes a jacuzzi, which we did not use, and a small Finnish sauna for 2... The sauna was supposed to take 30 minutes to heat up, but even after 3 hours it was not more than 70 degrees, which we complained about. The next day the sauna was already heated up (apparently to 90 degrees, but the thermometer inside usually showed only 75 to 80). You had to reprogram the sauna settings yourself to make it work. The administrator argued that she wouldn't get anyone there on Saturday and she was somewhere with her family. In summary: ordering services unprofessional, the place nice, the wellness weaker and unusable without technical skills and courage. We won't be back and we will warn those who gave us the voucher not to do this to anyone else. You can get much more for that money elsewhere.

Owner's reply
Petře, thank you for your feedback and for taking the time to describe your stay in detail. We are sorry that your first experience with Theresian Apartment did not meet your expectations. First of all, we apologize for the complications in arranging the use of the voucher. We recognize that information between colleagues should have been better communicated and that it is not pleasant for the guest to repeatedly explain services that have already been agreed upon. We will definitely work on this area. We are also sorry for the complications with the Finnish sauna during your stay. Technical difficulties are not a standard that we would like to provide to our guests, and we try to resolve such situations as quickly as possible. We have chosen a self-service concept for our accommodation, which allows guests greater privacy and flexibility, but at the same time requires that some things work even without the presence of permanent staff. Regarding the equipment of the apartments, we try to combine the atmosphere of the original house with modern and practical equipment, so that guests feel comfortable during short and longer stays. However, we understand that each guest has different ideas about style and level of amenities. We are sorry that you left with an overall impression that led you to decide not to return to us. We take your comments seriously and thank you for them, as they help us find room for further improvement. Vojtěch 🛎

(Translated by Google, see original)
  
 
 
 
 
 
 
 
Showing our latest reviews